And to offer ZERO assistance when there was no one in the clubhouse it just plain horrible customer service. I had proof I paid, am a loyal customer and the best the clubhouse attendent could say was, “THERE IS NOTHING I CAN DO, YOU WILL HAVE TO HANDLE THIS YOURSELF”. In the end the GM took care of this issue in a matter of minutes without having me handle it myself. Now I understand that this was a simple computer error and truly no ones fault involved.
We had an exceptional view of the Niagara River and cities in the USA and Canada from the 26th floor. The service was excellent, and the facilities were remarkable.
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New hires would be offered more than people who had worked there for a long time. One employee had been there for 14 years and was making the same amount as me. Let us know about your experience at Seneca Niagara Casino, or use the five-star rating tool to rate any of our featured services with the app. Use the app to instantly book tee times, view score cards and get general information about Seneca Hickory Stick Golf Course. We have more than 70 million property reviews, all from real, verified guests. If you stayed at this property through Booking.com, you can write a review. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com.
Parking was not a problem with valet service. At times, one felt one was on a cruise ship rather than in a hotel with its casino and wide-open spaces. An exceptional hotel at an exceptional location.
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Access overhead custom GPS maps or view detailed property maps of the casino, golf course and surrounding area. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. The Seneca Niagara Resort and Casino features guest rooms with a flat-screen cable TV, coffee maker and internet access.
The following fees and deposits are charged by the property at time of service, check-in, or check-out. Guests can indulge in a pampering treatment at the hotel’s full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. Must be 19 years of age or older to enter the casino. Individuals who have voluntarily excluded themselves from Ontario gaming sites and who have not been reinstated are not permitted to enter the casino.